Frequently Asked Questions
How do I get emergency help during a job?
Call our emergency helpline at 1800-911-911 immediately. This line is monitored 24/7 for urgent safety concerns, accidents, or threatening situations. You can also use the emergency button in the mobile app to send your location to our support team.
What should I do if a customer is not paying?
First, try to resolve the issue directly with the customer. If unsuccessful, create a support ticket with job details and evidence. Our team will mediate and ensure you receive payment within 48 hours. All payments are protected under our guarantee policy.
How can I increase my job requests?
Keep your availability status updated, maintain a high rating (4.5+), respond quickly to job requests, complete your profile with photos and certifications, and work during peak hours (8 AM - 8 PM). Active partners receive 40% more job requests.
What if I get injured during work?
Immediately call emergency services if needed, then contact our emergency helpline at 1800-911-911. All registered partners are covered under our insurance policy. Report the incident within 24 hours to ensure coverage. Medical expenses and compensation are handled according to our partner protection policy.
How do I report inappropriate customer behavior?
Report immediately through WhatsApp support or create an urgent ticket. Include job details, customer information, and description of the incident. We take all reports seriously and will investigate within 2 hours. Customers violating our code of conduct face immediate suspension.
Can I get advance payment for materials?
Yes, for jobs requiring materials over ₹500, you can request advance payment through the app. Customer must approve the material list and cost. Advance is released within 1 hour of approval. Keep all purchase receipts for verification.